Refund & Purchase Policy

All Sales Are Final: Due to the made-to-order nature of our merchandise (printed and fulfilled on demand), all merch sales are final. We do not accept returns or exchanges for sizing or change-of-mind reasons.

Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery at support@royalelegacyentertainment.com with your order number and photos. We will replace the item or issue a full refund at our discretion.

Lost Shipments: If your order has not arrived within the expected delivery window, contact us and we will investigate with the fulfillment partner. Claims for lost orders must be submitted within 30 days of the estimated delivery date.

• ·Size exchanges: not available (order carefully)
• ·Returns for change of mind: not accepted
• ·Damaged/wrong items: replacement or full refund within 14 days
• ·Lost orders: investigated within 30 days of expected delivery

General Policy: Event tickets are non-refundable once purchased, except in the circumstances listed below.

Cancelled Events: If an RLE-hosted event is cancelled by us, you will receive a full refund to your original payment method within 5–10 business days.

Postponed Events: If an event is postponed, your ticket will remain valid for the rescheduled date. If you cannot attend the new date, contact us within 7 days of the announcement for a refund.

Third-Party Ticketing: For events using third-party ticketing platforms (e.g., Eventbrite, Ticketmaster), their refund policies apply. RLE is not responsible for third-party refund decisions.

• ·Standard tickets: non-refundable
• ·Cancelled by RLE: full refund
• ·Postponed events: ticket valid for new date or refund within 7 days of announcement
• ·Third-party tickets: governed by that platform's policy

Billing Cycles: Subscriptions are billed monthly or annually at the start of each billing cycle. You will be charged automatically until you cancel.

Cancellation: You may cancel your subscription at any time from your Profile page. Your access continues until the end of the current billing period — we do not prorate or refund partial months.

No Partial Refunds: We do not issue partial refunds for unused time remaining in a billing cycle.

Free Trial: If you cancel during a free trial period, you will not be charged. Once the trial converts to a paid subscription, standard cancellation terms apply.

Exceptions: Refund exceptions may be considered on a case-by-case basis for technical issues that prevented access to the service. Contact support@royalelegacyentertainment.com within 7 days.

To request a refund or report an issue:

• ·Email: support@royalelegacyentertainment.com
• ·Include your order number, account email, and a brief description
• ·For damaged items, attach photos
• ·Allow 3–5 business days for a response

Filing a chargeback without contacting us first may result in your account being suspended. We encourage you to reach out directly — we are committed to resolving issues fairly.