Privacy Policy
Last updated: May 14, 2026 · Version 2.0
Royale Legacy Entertainment, LLC ("RLE," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use RLE TV.
1. Information We Collect
Account Information: When you create an account, we collect your name, email address, and account credentials.
Phone Number: If you choose to provide your phone number (e.g., for SMS notifications or artist onboarding), we collect and store it securely. Phone numbers may be used for SMS communications where user consent has been provided. We do not collect phone numbers without a stated purpose.
Usage Data: We collect information about how you interact with RLE TV, including content views, clicks, search queries, watch history, and time spent on the platform.
Purchase Data: If you purchase merchandise or event tickets, we collect order details, shipping information, and payment transaction data (processed securely by third-party payment providers).
Subscription Data: We collect your subscription plan, billing status, and renewal history.
Device & Technical Data: We may collect IP address, browser type, operating system, and device identifiers to improve performance and security.
User Submissions: If you submit music or content, we collect the materials you provide including audio files, images, and contact information.
2. How We Use Your Information
- ·To provide, operate, and improve the RLE TV platform and services
- ·To personalize your content experience and recommendations
- ·To process purchases and manage your subscription
- ·To send account-related communications (receipts, updates, notices)
- ·To send SMS messages where you have provided explicit consent
- ·To respond to support requests and inquiries
- ·To review music and content submissions
- ·To analyze platform performance and user behavior through analytics
- ·To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share data with:
- ·Payment processors (e.g., Stripe) to complete transactions securely
- ·Cloud hosting and infrastructure providers
- ·Analytics services to understand platform usage
- ·Email service providers for communications
- ·SMS delivery service providers (solely to deliver messages you have opted into)
- ·Legal authorities if required by law or court order
All third-party service providers are bound by data protection agreements. Your phone number is never sold to third parties and is shared only with SMS delivery service providers as needed to send messages you have consented to receive.
4. SMS Communications
Overview: RLE TV may send you SMS text messages if you have explicitly opted in. We will never send SMS messages without your prior consent.
Types of Messages:
- ·Account notifications (login alerts, security updates)
- ·Transaction confirmations (tips, merch orders, music downloads)
- ·Artist updates and new content announcements
- ·Event reminders and ticket confirmations
- ·Promotional messages and exclusive offers
- ·Support responses to your inquiries
Consent: You must explicitly opt in before receiving any SMS messages from RLE TV. Opt-in can be provided during account setup, in your profile settings, or through any designated consent point in the app. The opt-in checkbox is unchecked by default — we will never pre-select this for you.
Message Frequency: Message frequency may vary based on your activity and preferences.
Fees: Message and data rates may apply. RLE TV is not responsible for any charges from your mobile carrier.
How to Opt Out:
- ·Reply STOP to any SMS message to unsubscribe immediately
- ·Update your SMS preferences in Account Settings → SMS Preferences
- ·Contact us at support@rletv.com to request removal
Once you opt out, you will receive a final confirmation message and no further promotional or notification SMS will be sent.
Help: Reply HELP to any SMS message or contact support@rletv.com for assistance.
Data Usage: Your phone number is used exclusively for SMS delivery purposes. It is not sold to third parties and is only shared with our SMS service provider as required to deliver messages you have requested.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
6. Your Rights
You have the right to:
- ·Access the personal information we hold about you
- ·Request correction of inaccurate data
- ·Request deletion of your account and associated data
- ·Opt out of marketing communications at any time
- ·Opt out of SMS communications at any time (reply STOP or update settings)
- ·Data portability (request a copy of your data)
To exercise these rights, contact us at privacy@royalelegacyentertainment.com
7. Cookies & Tracking
We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookie settings through your browser, though some features may not function without them.
8. Children's Privacy
RLE TV is not intended for users under 13 years of age. SMS messaging is only available to users who are 18 years of age or older, or who have obtained verifiable parental/guardian consent. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete that data promptly.
9. Security
We implement industry-standard security measures including encryption, secure connections (HTTPS), and access controls to protect your information. Phone numbers and SMS consent records are stored securely and access is restricted to authorized personnel only. However, no system is 100% secure, and we cannot guarantee absolute security.
10. Contact Us
For privacy-related questions or requests:
- ·Email: privacy@royalelegacyentertainment.com
- ·Support: support@rletv.com
- ·Website: royalelegacyentertainment.com